Apple expands its digital wallet into travel - The company aims to make apple pay an essential part of every step in the travel journey.

Nov 12, 2025 • Hospitality

Winning the heart, not the booking - Hotels and OTAs move beyond the direct-vs-indirect debate to focus on trust, experience, and emotion.

Nov 7, 2025 • Hospitality

What Gen Z wants from hotels - How a new travel generation is reshaping service expectations and brand loyalty.

Nov 4, 2025 • Hospitality

Marriott trims customer service staff - The hotel giant adjusts its engagement centers to match how guests now interact across digital and direct channels.

Nov 3, 2025 • Hospitality

The new frontier of guest experience - How immersive technology is opening untapped opportunities for hotels to attract, engage, and convert travelers.

Oct 23, 2025 • Hospitality

Global hotel reputation continues steady improvement - Service and cleanliness remain key drivers of guest satisfaction across all regions.

Oct 20, 2025 • Hospitality

Ordinarily extraordinary guest service - Why consistent basics matter more than occasional wows.

Sep 26, 2025 • Hospitality

Personalization was supposed to save hotel loyalty programs - Instead, it’s exposing the gaps in data, tech, and strategy that leave guests unimpressed.

Sep 12, 2025 • Hospitality