Simple yet effective ideas to enhance the hotel guest experience - Today’s traveler prioritizes value-driven experiences over traditional accommodations.

Apr 9, 2024 • Hospitality

McKinsey's take on luxury hospitality customer experience - Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start.

Mar 19, 2024 • Hospitality

Future shaping hospitality design trends - Hotels will continue to integrate tech-forward amenities and offerings as a way to set themselves apart.

Mar 19, 2024 • Hospitality

When hospitality meets haute couture - Around the globe, airlines and hotels are collaborating with top fashion houses to reshape brand narratives.

Feb 16, 2024 • Hospitality

Hyper-personalization, the future of hotel marketing - Data-driven approach allows hotels to anticipate the needs and desires of guests, offering a level of service that goes beyond the basic.

Feb 12, 2024 • Hospitality

Hoteliers emphasize importance of investing in people - Investing in staff is equally as important as earmarking capital expenditures, although the return on such investment might be harder to quantify.

Feb 8, 2024 • Hospitality

Gamification in the hospitality industry - With the rise in popularity of the gaming industry, more hospitality businesses have found that incorporating gamification in their operations appeals to a younger generation of customers.

Feb 7, 2024 • Hospitality

Luxury hospitality’s secret sauce - True luxury doesn't come from glitz. It is generated by the 10% extra effort a team delivers beyond already high standards.

Feb 5, 2024 • Hospitality