Airline impostor scams exploit digital gaps and traveler stress - Rising fraud exposes weaknesses in customer service design, search advertising, and platform controls.

Dec 19, 2025 • Hospitality

Google AI overviews change how guests discover hotels - Direct visibility declines as search costs rise, forcing hotels to rethink demand generation.

Dec 19, 2025 • Hospitality

OpenAI opens ChatGPT to third-party travel apps - A new in-chat app marketplace reshapes how travel brands compete for planning attention.

Dec 19, 2025 • Hospitality

Why Booking and Expedia are becoming AI’s preferred travel partners - What the rise of AI-driven booking means for hotel visibility, distribution power, and margins.

Dec 19, 2025 • Hospitality

Set-jetting emerges as a demand driver for hotels - Streaming-driven inspiration reshapes how travelers choose destinations and hotels.

Dec 19, 2025 • Hospitality

Hotels as experience platforms - Entertainment-driven design challenges traditional hotel positioning and revenue mix.

Dec 18, 2025 • Hospitality

Localization drives hotel performance - Why tailoring the guest journey to regional demand is becoming a measurable competitive advantage.

Dec 18, 2025 • Hospitality

U.S. hotel sector closes 2025 with uneven performance - Stabilization replaces post-pandemic rebound as demand, costs, and capital markets reset.

Dec 18, 2025 • Hospitality