Gen Z gives some hotels a surprising boost - Some hoteliers who cater to Gen Z are seeing many of today's young people spend more of their discretionary income on travel than millennials did.

May 16, 2024 • Hospitality

How did we let this happen? - As Google keeps expanding its AI-powered search capabilities, likely bolstering its dominance in the travel industry, Viator's founder Rod Cuthbert became quite emotional during a recent WIT Japan session.

May 16, 2024 • Hospitality

Surge in hotel satisfaction and responsiveness - The latest Shiji Guest Experience Benchmark Report reveals key trends shaping the sector in early 2024.

May 16, 2024 • Hospitality

Streamlining the hotel booking experience - The traditional booking process of selling the room first and then offering ancillary services should be redesigned to allow the guest to review and then book according to their priorities.

May 16, 2024 • Hospitality

Mews Acquires HS3 Hotelsoftware to Bolster German Expansion - The acquisition strengthens Mews' presence in Germany, now serving 15% of available rooms in German hotels, apartments and hostels.

May 15, 2024 • Hospitality

Cloudbeds and Cendyn partner - The integration connects Cloudbeds' property management system (PMS) to both Cendyn's CRM and digital marketing platform (DMP).

May 15, 2024 • Hospitality

Skyscanner integrates ChatGPT into its travel app - Online travel platform is hoping to tap travelers who already use artificial intelligence to help with their travel itineraries.

May 15, 2024 • Hospitality

Expedia unveils Romie, an AI travel assistant - Romie is a planning, shopping and booking assistant that can also assist travelers deal with unexpected changes and cancel hotel reservations.

May 15, 2024 • Hospitality