The digital experience: how to meet the rising expectations of hotel guests - What elements of a customer’s hotel journey should be digitalized to elevate their experience?.

Apr 13, 2023 • Hospitality

San Francisco leads the way in sustainable hospitality - From LEED-certified buildings to green initiatives and eco-conscious practices, social responsibility is key for many SF hotels.

Apr 12, 2023 • Hospitality

Online hotel bookings have tipped again towards OTAs - Expedia, Booking.com and others have retaken more than half of all online hotel bookings in the recovery era.

Apr 11, 2023 • Hospitality

Expedia looks to AI to rebalance dependence on Google - Pundits almost unanimously count Google’s generative AI entry, Bard, as inferior to ChatGPT, but these are very early days.

Apr 11, 2023 • Hospitality

Tripadvisor sees strong growth in review submissions - The company's Review Transparency Report analyzes full year of community contributions from 2022 to reveal review submission trends.

Apr 11, 2023 • Hospitality

Google Travel’s new Instagram-like story feature for hotel search - The company has taken inspiration from the social media story format in a new tool to help travelers browse hotels.

Apr 11, 2023 • Hospitality

Expedia's AI chatbot goes mobile - The company has released the first version of a travel planning chatbot powered by ChatGPT on its mobile app.

Apr 5, 2023 • Hospitality

Top hotel guest review sources in 2022 - Booking.com was the go-to source most guests chose to leave their reviews across all the regions analyzed.

Apr 5, 2023 • Hospitality