Can a crackdown end fake reviews? - A wave of regulation and industry action has placed the flourishing fake review business on notice. But experts say the problem may be insurmountable.

Nov 14, 2023 • Hospitality

Booking.com to compensate not all hotels over delayed payments - OTA apologizes to partners left out of pocket, but those told they do not qualify for compensation say it adds insult to injury.

Nov 13, 2023 • Hospitality

Booking.com settles Italian tax dispute - The OTA welcomed the deal in a statement and agreed to pay about Euro 94 million to settle a tax dispute in Italy.

Nov 13, 2023 • Hospitality

How to spot greenwashing when booking a hotel - Some hotels are still hiding behind labels such as ‘eco-hotel’ or ‘planet-friendly’ despite being far from sustainable.

Nov 13, 2023 • Hospitality

More than one-third of leisure travelers have used GenAI tools - Travelers are finding to be useful in their planning processes, according to new research.

Nov 13, 2023 • Hospitality

Four ways to increase hotel ancillary revenue - Encouraging guests to purchase added services can also improve their experience at your hotel.

Nov 13, 2023 • Hospitality

Airbnb introduces Guest Favorites - To help guests find great places to stay, Airbnb has launched Guest Favorites, a collection of the 2 million most-loved homes on Airbnb based on ratings.

Nov 10, 2023 • Hospitality

How to use hotel data to drive revenue - How you can leverage customer data to improve your business performance, drive additional revenue streams, and give you a competitive edge over OTAs.

Nov 10, 2023 • Hospitality