How robotics-as-a-service is transforming guest experiences - While robots aren't fully integrated into hotels yet, RaaS provides a great way for hotels to enhance guest experiences and improve operations.

Apr 18, 2024 • Hospitality

Hilton looks to partnerships in experiential travel push - Hilton Honors members seek more experiences, and offering these will foster loyalty and increase Hilton's share of their spending.

Apr 18, 2024 • Hospitality

Travel + Leisure's list of best new hotels in 2024 - The 2024 It List spotlights hidden gems and reborn icons across the globe, as well as luxury cruises for the first time.

Apr 18, 2024 • Hospitality

The imperative of data-driven decision making in hospitality - The hospitality industry must heed the call for data-driven decision-making and take action to harness the vast amounts of data at its disposal.

Apr 16, 2024 • Hospitality

Booking.com to repay $110 million in COVID-19 - Dutch politicians had criticized 2020 total compensation for CEO Glenn Fogel and CFO David Goulden.

Apr 15, 2024 • Hospitality

Hotels need to think local - Get this right and guests no longer feel like they’re staying in a hotel; they feel like they’re living in the area temporarily (which is what they want).

Apr 15, 2024 • Hospitality

AI’s impact on non-linear customer service in hospitality - Non-linear customer service breaks away from traditional models by meeting customers anywhere they are in their journey.

Apr 15, 2024 • Hospitality

European short-stay accommodation bookings continue double-digit growth - The number of guest nights spent in short-stay accommodation in Europe booked via one of four leading platforms grew by nearly 14% last year.

Apr 12, 2024 • Hospitality