Hotel shift mindset from revenue management to revenue generation - Through new business intelligence tool, hotels now have reliable insights into what’s driving customers to the brand’s website.

Apr 5, 2023 • Hospitality

How hotels will charge more for the same room - Thanks to attribute based pricing, the sales process for hotel rooms will change more in the next two years than in the last 25.

Apr 5, 2023 • Hospitality

Google has a new way to browse hotels - This week, the company introduced an easier way to browse and discover hotels on mobile.

Apr 4, 2023 • Hospitality

What is the optimal pattern of a customer journey? - While all managers should invest in customer journeys, how they think about the journey influences how they invest in it.

Apr 4, 2023 • Hospitality

How generative AI will change sales - Digital and inside sales continue to take over many tasks that field salespeople used to do, especially for familiar purchases.

Apr 4, 2023 • Hospitality

Driving conversions on your hotel website - Increasingly, ease of the online experience is becoming the turning point for travelers.

Apr 4, 2023 • Hospitality

Luxury hotels facing increasingly irritated consumers - High-end travelers are pulling back on their vacation spending as inflated pricing hasn't led to an increase in service quality.

Apr 3, 2023 • Hospitality

Kayak exits business of operating hotels under its brand - The company won't be opening any new hotels near you, but still hopes to make a go of building a hotel tech business.

Apr 3, 2023 • Hospitality