The evolving role of service teams in an automated world - Why human-centered hospitality matters in a tech-driven world and how hotels blend automation with personalized service.

Mar 12, 2025 • Hospitality

Will Operator give hotels the edge or strengthen OTAs? - OpenAI’s latest tool, Operator, promises to reshape travel booking - can hotels leverage AI to reclaim direct control, or will OTAs continue to dominate?.

Mar 11, 2025 • Hospitality

Why AI chatbots won’t become OTAs any time soon - Booking Holdings is preparing for AI-driven changes in travel but doubts chatbots will become full-fledged online travel agencies.

Mar 11, 2025 • Hospitality

Hotel selection: Price leads, but amenities matter - How different traveler types prioritize comfort, convenience, and experience.

Mar 11, 2025 • Hospitality

The dark side of Booking.com: How scammers exploit the world’s leading travel platform - Weak security, fake Listings, and slow refunds - why travelers are losing money and trust.

Mar 11, 2025 • Hospitality

Booking.com has major security gaps - UK’s consumer watchdog finds weak identity checks, fake listings, and flawed fraud prevention and calls for urgent security reforms.

Mar 11, 2025 • Hospitality

Spanish National Court suspends Booking.com’s fine - The suspension delays immediate financial consequences, but the appeal could reshape competition in Spain’s online travel market.

Mar 10, 2025 • Hospitality

Sustainability in hospitality: The shift towards standardized ESG reporting - How the industry’s collaboration with IFRS is shaping the future of sustainable hospitality and financial accountability.

Mar 10, 2025 • Hospitality