Your guest keeps checking the price after she books. She cancels while it's still free. - Four in ten travelers keep watching the price of a room they've already booked. Two million real bookings show what they do when a hotel nearby gets cheaper, and why the cancellation costs you more than it costs the OTA..

Sep 28, 2026 • Hospitality

Your uncharged Booking.com cards become Booking's revenue after a year. - Booking.com's partner rules give you 365 days after check-out to charge each virtual card. After that, the unused balance becomes its revenue. Expedia's cards expire at 180..

Sep 28, 2026 • Hospitality

Austria's hotels have taken Booking.com to Brussels. Four of their five complaints are in the contract you signed. - Austria's hotel association asked the European Commission to find Booking.com in breach of the Digital Markets Act over five practices, from uncapped payment fees to suspension without warning, and four of them are written into the platform's standard terms..

Sep 28, 2026 • Hospitality

The agent remembers what she liked. Not where she stayed. - In OpenAI's own example, ChatGPT recalls that a traveler needs a cold room and would rather eat somewhere quiet. It does not recall the hotel that gave her both..

Sep 25, 2026 • Hospitality

Wall Street asked what the OTAs own. Morgan Stanley's answer was your hotel. - Independent hotels, small chains and rentals bring in about 90% of Booking.com's revenue. Its annual report names the risk: you, selling cheaper where an AI agent can book..

Sep 25, 2026 • Hospitality

Expedia is getting a direct line into Meta's agent. Your hotel can't apply for one. - More than two million people downloaded Meta's AI agent in its first weeks. When they ask it for a hotel, Expedia will be the one it books inside the chat..

Sep 25, 2026 • Hospitality

Accor moved its AI concierge into WhatsApp - Accor's AI concierge went live in WhatsApp and iMessage on September 24, after more than a million pilot conversations, in the same app a guest may already use to text your front desk.

Sep 25, 2026 • Hospitality

Somewhere between your PMS and the OTA, rooms go missing. SiteMinder just counted them. - SiteMinder checked one top channel and found 11% of its hotels' rooms missing. Now it's building an AI to find them..

Sep 25, 2026 • Hospitality