Italy bans self-check-in key boxes - Tourists checking into vacation rentals in Italy will now have to be met by their hosts, following a nationwide ban on self-check-in key boxes.

Dec 6, 2024 • Hospitality

Top 2025 wellness trends according to Accor - The company anticipates a shift in hospitality toward evidence-based wellness, sports retreats, functional beverages and brain fitness.

Dec 5, 2024 • Hospitality

Loyalty program partnerships are gaining popularity - Coalition loyalty programs can help brands reach new markets, cross-promote and increase brand awareness. But implementation can be challenging.

Dec 5, 2024 • Hospitality

The hotel guest experience of the future - The key to creating the guest experience of the future is to consistently deliver on expectations at every touchpoint of their journey with you.

Dec 5, 2024 • Hospitality

Booking Holdings cuts 60 jobs in B2B division - Booking Holdings' focus in the AI era likely won't be on its business-to-business services, which lag behind Expedia.

Dec 5, 2024 • Hospitality

How Marriott is redefining loyalty and personalization - Chief customer officer Peggy Roe on how the loyalty program touches every part of the Marriott experience.

Dec 4, 2024 • Hospitality

The AI dreams of Booking.com - AI may transform the industry, but it is unlikely to completely replace human travel advisors as long as travelers value human expertise and relationships.

Dec 4, 2024 • Hospitality

Drive your hotel's success with a dynamic pricing intelligence - Rate intelligence is increasingly important for today's hoteliers to compete in a busy marketplace.

Dec 3, 2024 • Hospitality