Turning upsells into loyalty - How data, personalization, and automation make guests spend more — and return again.

Oct 13, 2025 • Hospitality

Hotels.com introduces flexible savings feature for travelers - A new loyalty option lets members choose between instant discounts or future rewards.

Oct 13, 2025 • Hospitality

The two faces of social commerce in hotel distribution - Between today’s links and tomorrow’s in-feed bookings lies the next quiet evolution in hotel marketing.

Oct 13, 2025 • Hospitality

Michelin launches global key ratings for hotels - A new worldwide benchmark brings the same prestige to stays that stars brought to dining.

Oct 10, 2025 • Hospitality

Luxury goods are out, but luxury travel is in - As wealthy consumers trade handbags for hotel suites, the hospitality industry faces the same risks that once hit fashion.

Oct 10, 2025 • Hospitality

Why AI agents fall short in fragmented hospitality tech - How the Model Context Protocol (MCP) could finally make agentic AI work for hotels.

Oct 10, 2025 • Hospitality

ChatGPT’s travel app integrations hit turbulence early - OpenAI's plan to turn ChatGPT into a booking assistant raises questions about reliability, user behavior, and future competition for travel brands.

Oct 10, 2025 • Hospitality

The return of structured hotel distribution - As AI turns chat into commerce, GDS-style data infrastructure becomes the backbone of hotel visibility in the new era of agentic booking.

Oct 9, 2025 • Hospitality