Airlines' attempt to cut out the middleman backfires - When AA recently backtracked on its plans to steer customers away from agents, the American Society of Travel Advisors cheered.

Jun 11, 2024 • Hospitality

citizenM launches open call for its first Founders First program - New initiative celebrates and empowers small business owners in underrepresented communities by offering inclusive programs and co-working benefits for all.

Jun 11, 2024 • Hospitality

How do CEOs view the future of hospitality? - The hospitality industry is at a crossroads, driven by rapid technological advances, changing consumer preferences and global challenges.

Jun 11, 2024 • Hospitality

Gen Z, millennials less interested in loyalty travel - The loyalty program landscape is shifting, especially as younger generations make up a larger share of the traveling population.

Jun 10, 2024 • Hospitality

In the early days of AI, Expedia seems well positioned - For years, it has used various forms of AI in applications such as fraud prevention and search result sorting, among others.

Jun 10, 2024 • Hospitality

The Access Hotel Group acquires SHR - The acquisition gives the company a North American presence, advancing its goal to become a leading global provider of hotel solutions.

Jun 10, 2024 • Hospitality

US hotels struggle to keep up with inflation - Hoteliers across the board will have to deal with cost creep for the remainder of 2024.

Jun 10, 2024 • Hospitality

E-mail attacks on the hotel business - Threat actors are targeting hotel staff with malicious and phishing e-mails.

Jun 10, 2024 • Hospitality