Hotel guests want investments in experience, but ROI can be hard to track - Staffing, focus on satisfaction lead to complicated math.

Jul 23, 2024 • Hospitality

Is the hotel industry suffering from Stockholm Syndrome? - Despite technological advancements, many hoteliers cling to their outdated PMS, facing significant inefficiencies and limitations.

Jul 23, 2024 • Hospitality

Air travel demand 'normalizing' - Airlines expect yields - a measure of the average fare paid per mile by each passenger - to remain flat as customers go "back to basics" and look for the most cost-effective way to travel.

Jul 22, 2024 • Travel

Hotels cope with the aftermath of the global IT outage - Outage affected reservation systems, room locks and point-of-sale systems, causing widespread inconvenience to guests and staff.

Jul 22, 2024 • Hospitality

Motels are having a moment - New designs appeal to roadside adventurers looking for a place to stay.

Jul 22, 2024 • Hospitality

Hyatt to acquire Standard Hotels - Hyatt Hotels is in "advanced talks" to acquire upscale boutique hotel operator Standard International, Bloomberg reports.

Jul 22, 2024 • Hospitality

J.D. Power seeing changes in hotel guest behavior - According to the company's latest survey, travelers' perceived value for higher hotel prices is highly dependent on how well the hotel meets their expectations.

Jul 22, 2024 • Hospitality

Keep Michelin men out of our hotels - In the past few weeks, the world of travel has been roiled by a surprising innovation: Michelin stars for hotels.

Jul 22, 2024 • Hospitality