Surge in hotel satisfaction and responsiveness - The latest Shiji Guest Experience Benchmark Report reveals key trends shaping the sector in early 2024.

May 16, 2024 • Hospitality

Streamlining the hotel booking experience - The traditional booking process of selling the room first and then offering ancillary services should be redesigned to allow the guest to review and then book according to their priorities.

May 16, 2024 • Hospitality

Mews Acquires HS3 Hotelsoftware to Bolster German Expansion - The acquisition strengthens Mews' presence in Germany, now serving 15% of available rooms in German hotels, apartments and hostels.

May 15, 2024 • Hospitality

Cloudbeds and Cendyn partner - The integration connects Cloudbeds' property management system (PMS) to both Cendyn's CRM and digital marketing platform (DMP).

May 15, 2024 • Hospitality

Skyscanner integrates ChatGPT into its travel app - Online travel platform is hoping to tap travelers who already use artificial intelligence to help with their travel itineraries.

May 15, 2024 • Hospitality

Expedia unveils Romie, an AI travel assistant - Romie is a planning, shopping and booking assistant that can also assist travelers deal with unexpected changes and cancel hotel reservations.

May 15, 2024 • Hospitality

Expedia is launching a retail media network - The OTA has become the latest U.S. company to launch a retail media business.

May 15, 2024 • Hospitality

Booking.com’s family travel trends for summer 2024 - The top motivation for nearly two-thirds of families to travel this year is to spend quality time together, closely followed by the desire to relax and explore new destinations.

May 15, 2024 • Travel