AI reshapes travel employment - Automation accelerates workforce cuts as travel companies pursue efficiency and restructuring.

Dec 9, 2025 • Travel

Booking.com’s cancellation practices leave travelers at risk - Third-party booking headaches expose systemic weaknesses in online travel platforms.

Dec 9, 2025 • Hospitality

How Booking.com builds hybrid AI agents for traveler support - A modular, layered design that improves accuracy without relying on a single large AI system — with useful insights for hotels adopting AI.

Dec 9, 2025 • Hospitality

AI browsers aren’t ready yet - A wave of half-baked agentic tools is splitting the web into human and machine lanes, pushing developers to rethink how sites are built and who they really serve.

Dec 9, 2025 • Marketing

How U.S. lodging abandoned the middle class - Why the disappearance of true mid-market hotels threatens accessibility, domestic travel, and long-term demand.

Dec 8, 2025 • Hospitality

Expedia’s B2B unlocks new hotel demand - How partner-driven travel commerce is becoming one of the most important sources of incremental occupancy for hotels.

Dec 8, 2025 • Hospitality

Hotels and the rise of the experience-driven guest - Why curated moments matter more than rooms, rates and amenities.

Dec 8, 2025 • Hospitality

Expedia’s AI-driven marketing shift - How rapid AI adoption is reshaping marketing strategy, team culture, and experimentation at scale.

Dec 8, 2025 • Hospitality