The email you want is the one she gives you for a reason - Booking.com takes her details off your screen thirty days after checkout. The address she gives your concierge for the eight o'clock table was never theirs to take..

Aug 26, 2026 • Hospitality

An independent has three ways into the AI booking channel. Two of them are somebody else's. - The chains and the OTAs are already inside Google's test. An independent buys in on a net rate, an agent commission, or a franchise fee..

Aug 26, 2026 • Hospitality

Expedia just told you where demand is going. Every answer costs money. - Every finding in Expedia's quarterly demand report arrives with something to buy. The searches it counts are its own..

Aug 26, 2026 • Hospitality

Everything the OTA sends you about your guest expires - Seven days for the address, twelve months for the card. The standard written for AI agents carries contact details with no expiry at all — just not to you..

Aug 24, 2026 • Hospitality

Trivago's own checkout grew 24x in a year. It is suing Google over exactly this. - Trivago's slide for investors now puts trivago among the top five sellers on trivago. The rooms in that checkout come from Expedia, which also owns the company..

Aug 24, 2026 • Hospitality

Sabre sold its hotel technology business. Now hotels are its growth story. - Sabre's air bookings grew one percent last quarter. Its hotel bookings grew eight, and the money those rooms bring in grew eleven..

Aug 24, 2026 • Hospitality

Mindtrip raised $19 million to sit between your guest and the search box - It shipped flight booking in May and hotel booking in July. A hotel reaches it only through the OTA contracts it already holds..

Aug 24, 2026 • Hospitality

Your AI recommendation is not for sale. But a resort like yours can earn it. - Every tool sold to get you into ChatGPT moves nothing. What moves the recommendation is free, earned, and favors lifestyle resorts like yours..

Aug 21, 2026 • Hospitality