Robots are changing the face of customer service - Robots like Hilton’s “Connie” are already handling guest experiences in hotels, restaurants, and shops around the world.

Mar 23, 2023 • Hospitality

Will Google’s rush to join chatbot party with launch of Bard backfire? - Success of AI-powered rivals ChatGPT and Bing Chat has forced its hand, but release brings risks for tech giant.

Mar 23, 2023 • Marketing

SiteMinder’s hotel booking trends for 2023 - This year's report includes key market intelligence and metrics from more than 100 million reservations.

Mar 23, 2023 • Hospitality

How ‘travel aesthetics’ are ruining travel for everyone - Social media is overflowing with picture-perfect travel imagery - a problem for destinations, and for travelers too.

Mar 23, 2023 • Marketing

How the world’s best hotels make you happy - How luxury hotel designers provide that unexplainable sense of relaxation and happiness.

Mar 23, 2023 • Hospitality

Younger travelers more worried about risks of business trips - Despite the relaxing of most Covid-related travel restrictions, the spectre of Covid is still hanging over business travel.

Mar 23, 2023 • Travel

Airbnb used to be cool. What happened? - An open letter to Airbnb with 15 things you need to do if you want to be cool again.

Mar 23, 2023 • Hospitality

Cendyn adds new CRM Analytics reporting feature to eInsight CRM - A simplified process to transform a hotel’s marketing data into actionable insights to help drive revenue.

Mar 22, 2023 • Hospitality