hit by partner payment glitch

A fault in's payment system has left hosts without holiday rental payments for weeks

Jul 21, 2023

In most cases, takes payment from guests on behalf of the host. The host then receives the cash back, minus commission and fees, within ten days of the guest checking out.

However, did notify its hosts that it was carrying out essential maintenance across its financial system earlier this month. It told customers that no payments would be processed between July 1 and July 11. But dozens of customers have since contacted The Sun to complain that they're still out of pocket today.

Get the full story at The Sun

Related must-reads


Get our Daily Brief in your inbox

Consumers are changing the face of hospitality - from online shopping to personalized guest journeys and digitalized guest experiences ...
we've got you covered.

By submitting this form, you agree to receive email communication from and its partners.