How U.S. hotels are failing their customers - Impersonal hotel chains, terrible service and too much smart tech – US hotels are letting their customers down.

Dec 13, 2023 • Hospitality

International tourism almost back to pre-pandemic levels - The results are in line with UN Tourism's forecast of a full recovery in international arrivals this year, despite ongoing economic and geopolitical challenges.

Sep 26, 2024 • Travel

AI reshapes the battle between OTAs and airlines - The future of OTAs depends on international expansion and their relationships with asset-heavy airlines that shape the market.

Feb 13, 2025 • Hospitality

Key insights from the Hospitality CIO Summit EMEA - Last week, hospitality technology leaders came together in Barcelona for 24 hours of candid conversations and valuable insights.

May 6, 2025 • Hospitality

Lighthouse acquires The Hotels Network - Lighthouse data, paired with The Hotels Network personalization engine brings pricing, marketing, and distribution decisions into a single commercial platform.

May 14, 2025 • Hospitality

How AI is (and isn't) transforming European hospitality - How hotels across Europe are exploring artificial intelligence—where it’s working, what’s holding them back, and why the future depends on thoughtful integration.

Jul 9, 2025 • Hospitality

The wellness wellspring - The Global Wellness Institute projects that the wellness tourism sector could outpace traditional tourism growth substantially.

Jan 29, 2024 • Hospitality

Booking.com faces a new investigation for allegedly misleading customers - The OTA excluded tourist taxes and surcharges from its listed prices and misleadingly claimed that hotel rooms were almost sold out.

May 28, 2024 • Hospitality