Loyalty, member rates, and better storytelling closed the OTA gap - BCG data shows digital direct hotel bookings have nearly matched OTAs — and the drivers are hiding in plain sight.

Mar 11, 2026 • Hospitality

Airbnb hotel strategy makes a comeback - The company is reviving its hotel initiative through HotelTonight, with plans to onboard more high-quality hotels and offer competitive booking incentives.

May 6, 2025 • Hospitality

Booking.com has major security gaps - UK’s consumer watchdog finds weak identity checks, fake listings, and flawed fraud prevention and calls for urgent security reforms.

Mar 11, 2025 • Hospitality

Gen Z goes all-in: The rise of all-inclusive travel - A new generation of travelers is embracing the ease, luxury, and stress-free appeal of all-inclusive resorts - prompting major hotel brands to rethink their offerings.

Jun 2, 2025 • Travel

Expedia took its concerns to Google - The company told Google that the bait and switch tactics that some OTAs deploy in Google Hotels is “screwed up” and Google made some satisfactory changes.

May 17, 2023 • Hospitality

San Francisco market finally starts to rebound - Rebound driven by an improved convention center, a resurgence of international demand and a burgeoning AI sector, according to JLL report.

Apr 10, 2025 • Hospitality

OpenAI scales back in-ChatGPT shopping plans - The shift suggests AI assistants may guide hotel bookings rather than complete transactions.

Mar 5, 2026 • Hospitality

Google I/O 2025 signals a new era for travel - From AI-powered search to agentic booking, Google’s latest innovations are set to transform how travelers discover, plan, and book - forcing the industry to adapt fast.

May 26, 2025 • Hospitality