What Gen Z wants from hotels - How a new travel generation is reshaping service expectations and brand loyalty.

Nov 4, 2025 • Hospitality

Hyatt reports business travel surge, eyes growth in 2025 - The company reported a 10% year-over-year increase in business travel revenue for Q4, attributing the growth to a steady return of large corporate clients.

Feb 18, 2025 • Hospitality

Your hotel in ChatGPT: What connecting actually looks like - A practical guide to AI distribution for independent hotels — written at the moment before the booking data exists.

Mar 12, 2026 • Hospitality

Europe vs. Booking.com: The $billion reckoning - Consumer groups and hotel associations launch sweeping legal action against Booking.com, accusing the platform of price manipulation, unfair competition, and misleading travelers for over a decade.

Jun 27, 2025 • Hospitality

Booking.com faces mounting criticism over poor customer service - Consumer trust erodes as complaints about refunds, host misconduct, and scams grow.

Sep 24, 2025 • Hospitality

The hotel brand boom meets reality - A decade of expansion collides with inflation and competition, leaving only a few segments — like upper-midscale — consistently ahead.

Aug 18, 2025 • Hospitality

The hotel ranking game has a new playing field - Google's Information Gain update and what it reveals about the new terms of hotel visibility.

May 13, 2026 • Hospitality

Workforce shifts, AI, and rising costs shaping business travel in 2025 - Business travel industry kicks off 2025 with optimism amid evolving challenges, according to latest GBTA poll.

Feb 14, 2025 • Travel