Italy bans self-check-in key boxes - Tourists checking into vacation rentals in Italy will now have to be met by their hosts, following a nationwide ban on self-check-in key boxes.

Dec 6, 2024 • Hospitality

The role of PMS in enhancing guest experience - The evolution of PMS has revolutionized the guest experience, enabling hotels to operate efficiently and respond quickly to guest needs.

Dec 10, 2024 • Hospitality

Will you let ChatGPT book your trip? - OpenAI’s new Agent Mode can browse, compare, and even complete bookings for you — but are travelers ready to trust AI with their logins, wallets, and preferences?.

Jul 21, 2025 • Hospitality

Airbnb expands its reach—will hotels keep up? - With à la carte services and curated experiences, Airbnb blurs the line between rentals and hotels, challenging the industry to adapt or fall behind.

Jun 12, 2025 • Hospitality

The State of Distribution 2025: What’s holding hotels back - Manual work, fragmented systems, and slow tech adoption keep hotels from unlocking the full potential of direct bookings, automation, and data-driven decisions.

Jul 18, 2025 • Hospitality

Disney and the shrinking American middle class - What disney’s evolution reveals about shifting consumer economics for hotels.

Sep 2, 2025 • Hospitality

How to use email to sleigh hotel sales this holiday season - Thanksgiving, Christmas and New Year provide huge opportunities to connect with your database, guests and followers.

Nov 5, 2024 • Hospitality

Budget hotels gain ground in Europe - Value-focused travelers are redefining hospitality preferences amid economic pressures.

Oct 9, 2025 • Hospitality