The hotel guest experience of the future - The key to creating the guest experience of the future is to consistently deliver on expectations at every touchpoint of their journey with you.

Dec 5, 2024 • Hospitality

Accor bets on paid loyalty as travel subscriptions take off - Hotel loyalty evolves beyond points to connection, community, and instant rewards.

Oct 7, 2025 • Hospitality

Why AI agents fall short in fragmented hospitality tech - How the Model Context Protocol (MCP) could finally make agentic AI work for hotels.

Oct 10, 2025 • Hospitality

Families plan more travel despite cost pressures - Multigenerational trips and hotel stays drive new opportunities for the hospitality sector.

Oct 27, 2025 • Hospitality

Marriott trims customer service staff - The hotel giant adjusts its engagement centers to match how guests now interact across digital and direct channels.

Nov 3, 2025 • Hospitality

PwC: Business travel and groups expected to offset softening leisure demand - Increasing economic headwinds to impact hotel performance for balance of this year and into 2024.

May 23, 2023 • Hospitality

Hyatt taps Sabre for new CRS - Sabre’s SynXis Central Reservation System will become the main Central Reservation System (CRS) for Hyatt hotels beginning in 2024.

Jul 20, 2023 • Hospitality

Four ways to use ChatGPT4 in travel marketing - Version 4 of ChatGPT is more efficient: it allows for more queries, better performance in languages other than English, and more accuracy.

Jan 30, 2024 • Hospitality