The agentic shift in hotel guest service - AI is turning hotel service from reactive support into a proactive driver of revenue and guest experience.

Apr 6, 2026 • Hospitality

Corporate travel just got priced as an AI bet - The $6.3 billion sale of Amex GBT puts real capital behind the agentic travel argument — and changes what the TMC layer means for hotels.

May 5, 2026 • Hospitality

How hotels revenue-manage different room types - As hotel demand returns to pre-pandemic patterns and guest behaviors evolve, hoteliers are working out how to best price different room types.

Apr 25, 2023 • Hospitality

US: New air travel rules to compensate passengers - The US Department of Transportation is launching a new effort to compensate passengers for cancelled flights and delays within the airline's control.

May 9, 2023 • Travel

US hotels focus on margins in first half of 2023 - Hotels saw general pressure on profit margins in the first half of 2023, with GOP margin falling by 1% point compared to the same period in 2022.

Aug 21, 2023 • Hospitality

How to spot greenwashing when booking a hotel - Some hotels are still hiding behind labels such as ‘eco-hotel’ or ‘planet-friendly’ despite being far from sustainable.

Nov 13, 2023 • Hospitality

Google Hotel Ads bid strategies update - In the ever-evolving landscape of online advertising, staying ahead of the curve is paramount for businesses looking to maximize their revenue while also adapting to changes in user privacy expectations.

Feb 20, 2024 • Hospitality

Hyatt survey reveals neurodivergent traveler needs - One in four Americans has a sensory need or invisible disability, like autism, dyslexia, or ADHD.

Apr 30, 2024 • Hospitality