What's left of hotel sales: Accountable for revenue they no longer drive - Pricing, channels, demand, and RFP response all moved to other teams. The sales target did not.

Apr 27, 2026 • Hospitality

She charges $350 to plan the trip. Your front desk decides if it was worth it. - More than half of US travel advisors now bill the traveler directly, six figures a year at the top end. Every dollar rests on the guest believing she got him something he couldn't get himself — and that belief is settled at check-in..

Aug 31, 2026 • Hospitality

A hotel campaign without the word 'hotel' - Hotel staff become the VIPs for 'Peninsula Perspectives' in hospitality marketing twist.

Feb 22, 2023 • Hospitality

Shiji ReviewPro releases Annual Global Hotel Review Benchmark Report for 2022 - 6.1 million guest reviews across five global regions were analyzed to create a unique glimpse into the state of guest satisfaction in 2022.

Feb 24, 2023 • Hospitality

Google CEO muses about the future of search - The commercial potential of large language models and LLM search, and the future of link-based search.

Apr 13, 2023 • Marketing

Loyalty programs to soften impact of economic downturn in hospitality - Loyalty members redeemed a record number of points in 2022 that were earned and saved during the pandemic.

Apr 18, 2023 • Hospitality

US travel to Europe to grow a further 55% this summer - The largest cohort of travelers - fully one quarter - were bound for London, followed in popularity by Paris, Dublin, Rome, and Reykjavik.

May 9, 2023 • Travel

Expedia threatens ‘revolt’ over ads on Google search - The company expressed its strong disapproval of Google‘s recent decision to increase the number of ads on its search results page.

Nov 3, 2023 • Marketing