Marriott trims customer service staff - The hotel giant adjusts its engagement centers to match how guests now interact across digital and direct channels.

Nov 3, 2025 • Hospitality

Navan deepens API integration with Booking.com - Expanded inventory and pricing flexibility signal tighter platform-to-platform collaboration.

Jan 23, 2026 • Hospitality

A first look inside Booking.com's fancy new Manchester HQ - The company has relocated its UK head office to Manchester, where up to 1,300 employees will eventually be based.

Feb 10, 2023 • Hospitality

Top tactics to drive direct bookings at your hotel - As the industry continues to recover, many guests once again feel more comfortable booking their travel arrangements through OTAs.

Mar 9, 2023 • Hospitality

The digital experience: how to meet the rising expectations of hotel guests - What elements of a customer’s hotel journey should be digitalized to elevate their experience?.

Apr 13, 2023 • Hospitality

No more cheap flights is the new reality for air travel - Airlines face an expensive and challenging few decades ahead as climate compliance laws get stricter.

Apr 25, 2023 • Travel

Spain considering banning short-haul flights - Spain could be the next European country to halt short-haul flights, as part of efforts to combat climate change.

Jun 14, 2023 • Travel

Hotels having fun with robots - While the focus should be first on the basics, like getting on the cloud and ditching cable TV, having a robot is good for marketing.

Jun 30, 2023 • Hospitality