Hotels.com’s new AI chatbot falls short of expectations - Despite a sleek interface and smart filter features, early testing reveals the chatbot struggles with accuracy and lacks key trip-planning functionality.

May 21, 2025 • Hospitality

Airbnb accelerates its push into hotel distribution - A newly formed hotels team signals a strategic move to compete more directly with established online travel agencies.

Jan 19, 2026 • Hospitality

How to use email to sleigh hotel sales this holiday season - Thanksgiving, Christmas and New Year provide huge opportunities to connect with your database, guests and followers.

Nov 5, 2024 • Hospitality

Southern Europe's hospitality industry sees record growth amid challenges - From the Paris Olympics to overtourism, the region balances rising demand with local pressures in 2024.

Feb 26, 2025 • Hospitality

Airbnb targets independent hotels - By targeting boutique and independent hotels with lower commissions and brand appeal, Airbnb aims to carve out a niche beyond the big OTA model.

Oct 9, 2025 • Hospitality

Booking.com headquarters in Amsterdam defaced and vandalized - The Amsterdam headquarters of Booking.com, was vandalized and severely damaged overnight between Sunday night and Monday morning.

Oct 8, 2024 • Hospitality

Rapid transition to online bookings in the coming years - The global travel market is forecasted to grow 6-10% annually through 2026, with online bookings expected to reach 65% of all travel by 2026.

Sep 23, 2024 • Travel

U.S. corporate, government hotel demand drops - Kalibri Labs data reveals early 2025 downturn, driven by economic uncertainty and federal travel restrictions.

Apr 23, 2025 • Hospitality