The two faces of social commerce in hotel distribution - Between today’s links and tomorrow’s in-feed bookings lies the next quiet evolution in hotel marketing.

Oct 13, 2025 • Hospitality

Turning upsells into loyalty - How data, personalization, and automation make guests spend more — and return again.

Oct 13, 2025 • Hospitality

Wealthy travelers fuel a luxury hotel boom - Affluent guests are paying record rates as they seek space, privacy and deeply personalized experiences.

Nov 20, 2025 • Hospitality

The OTA rebooking trap in travel disruptions - When flights are cancelled, travelers who booked through online travel agencies often find themselves caught between airlines and booking platforms.

Mar 16, 2026 • Hospitality

Accor on designing hotels for locals - Accor's CEO of Accor Sébastien Bazin strongly suggests that hotels today should be designed for locals.

May 17, 2023 • Hospitality

Google's AI to power virtual travel agent from Priceline - The OTA aims to debut a more sophisticated chatbot for planning trips and hotel suggestions that are like "a personal concierge" tailored to users.

Jun 7, 2023 • Travel

Americans care about climate-friendly travel. Sort of - The catch is that just because people thought the environment was important, doesn’t mean they plan to do anything about it.

Jun 22, 2023 • Travel

Travel not among Google’s highest priorities - Travel is still an important vertical, but the company's key priorities are artificial intelligence, retail, and YouTube.

Jul 31, 2023 • Hospitality