CTM expands hotel commerce platform into North America - New platform promises hotels lower distribution costs and direct access to corporate travelers.

Sep 25, 2025 • Hospitality

Ordinarily extraordinary guest service - Why consistent basics matter more than occasional wows.

Sep 26, 2025 • Hospitality

Accor bets on bold F&B concepts - A new F&B group signals the shift from hotel restaurants as amenities to cultural, stand-alone destinations.

Oct 2, 2025 • Hospitality

Travel industry braces for inflation shock from Middle East conflict - Rising energy costs and policy uncertainty could pressure demand, but impact may be temporary.

Apr 24, 2026 • Travel

Hotel brands are winning the economics of direct booking — even as OTAs keep the volume - A decade after “book direct” campaigns began, major hotel groups have improved margins, loyalty power, and customer ownership without significantly reducing OTA market share.

May 28, 2026 • Hospitality

Expedia learned where AI breaks. It wasn't the model. - A retired booking chatbot points hotels to the part of AI that's actually hard — the grounded data underneath it.

Jun 16, 2026 • Hospitality

The evolution of hospitality sales - A diverse task force of HSMAI Rising Sales Leader Council members aligned to explore our industry’s most recent evolution.

Mar 17, 2023 • Hospitality

Remote work threatens business hotels’ recovery - Hotels relying on business travel encounter refinancing challenges, partly because of falling property values as occupancy rates stay depressed.

Mar 27, 2023 • Hospitality