Payments: The overlooked touch point of the guest journey - There needs to be an improvement in the understanding of payments and the impact it can have to drive automation and guest experiences.

Jun 5, 2023 • Hospitality

Corporate travel remains stubbornly sluggish - But businesses are splurging when it comes to group gatherings such as company training or team-building events and conventions.

Jun 9, 2023 • Travel

Generative AI in business travel - David Thompson, CTO of American Express GBT, is the latest to offer his insights on generative AI and its impact on the travel industry.

Jun 22, 2023 • Travel

Wanderlust conquers wallets - Despite economic uncertainties, travel confidence runs high as wanderlust triumphs over the wallet, according to Booking.com’s 2023 APAC Travel Confidence Index.

Jul 5, 2023 • Travel

The “real” value of green certifications for hotels - As stakeholders’ demand for sustainable travel continues to rise, green building certifications will act as a tangible indicator of ESG adoption.

Dec 1, 2023 • Hospitality

The Hotels Network lets hotels fine-tune retargeting campaigns - The company has launched Predictive Audiences, effectively bringing high-value users back to the hotel’s website.

Jan 25, 2024 • Hospitality

IHG sees loyalty and brand awareness gains - Early results suggest that IHG's recent marketing efforts and brand development work are leading to growth.

Feb 21, 2024 • Hospitality

Hilton expects business travel to fully recover in 2024 - The company predicted this week that occupancy among corporate road warriors and meeting attendees will soon return to pre-pandemic levels.

Apr 25, 2024 • Travel