Hospitality retail technology aims to deliver the "ultimate guest experience" - Hotel guests are now turning to retail platforms in the same way they once relied on a hotel concierge in the pre-digital era for recommendations on activities, restaurants and more.

Aug 23, 2024 • Hospitality

Hype vs. reality: How fast is generative AI changing travel? - Phocuswright highlights a significant divide surrounding AI, making it difficult to fully understand the technology's evolution.

Oct 2, 2024 • Travel

Expedia Chair Diller says deal with Uber ‘not going to happen’ - After reports that Uber was exploring a potential bid for Expedia, Chairman Barry Diller said there would be no deal with Uber.

Nov 5, 2024 • Hospitality

Ryanair's OTA war has left it wounded - The airline has largely settled its dispute with online booking platforms by establishing "approved partnerships" with most major OTAs.

Nov 6, 2024 • Travel

Bleisure travel market poised for rapid expansion - With more and more professionals blending work and play, the industry is poised for rapid growth driven by strong demand.

Feb 4, 2025 • Travel

Klook raises US$100 million, targets Millennial, Gen Z travelers - The two younger generations make up about 70% of Klook’s user base, with more than four-in-five bookings made on its mobile app.

Feb 12, 2025 • Hospitality

Accor reinvents travel loyalty with global subscription relaunch - Aims to lead $2 trillion subscription economy with premium member benefits and tech-driven engagement.

Aug 7, 2025 • Hospitality

The evolution of hospitality sales - A diverse task force of HSMAI Rising Sales Leader Council members aligned to explore our industry’s most recent evolution.

Mar 17, 2023 • Hospitality