Travel brands trying to beat the heat with ‘coolcation’ - Global warming means tourists are increasingly looking for colder destinations to spend their summer vacations, and brands are making their case as the place to be.

Mar 11, 2024 • Travel

Shiji's 2023 Guest Experience Benchmark Report - The report navigates the evolving landscape of guest satisfaction, and analyses 5 years of data to highlight trends both regionally and globally.

Mar 12, 2024 • Hospitality

How do CEOs view the future of hospitality? - The hospitality industry is at a crossroads, driven by rapid technological advances, changing consumer preferences and global challenges.

Jun 11, 2024 • Hospitality

U.S. summer travel highlights economic divide - A new New York Times report uses summer travel as a barometer of the widening gap between the economic haves and have-nots in the U.S. economy.

Jul 4, 2024 • Travel

Google’s AI mode starts booking restaurant reservations - A move toward task-based search that compares options and suggests available tables.

Nov 5, 2025 • Hospitality

Hotel groups double down on loyalty to counter OTAs and AI agents - Direct relationships become a strategic defense as booking shifts toward AI-led discovery.

Jan 28, 2026 • Hospitality

The anatomy of effective hotel content in the AI era - New Expedia research suggests authentic storytelling and human perspective remain critical for hotel marketing despite growing AI-generated content.

Feb 24, 2026 • Marketing

The AI cost trap in travel - Rising costs and unclear ROI challenge large-scale AI adoption across the industry.

Apr 21, 2026 • Hospitality