Hotels are getting AI wrong, says Mews - A reactive approach to AI risks weakening hotel control over distribution, guest relationships, and long-term profitability.

Apr 17, 2026 • Hospitality

Booking.com taps ChatGPT for trip planning - The company is introducing a new AI Trip Planner that combines its own AI technology with OpenAI's ChatGPT API.

Jun 28, 2023 • Hospitality

Expedia on what will define travel in the year ahead - The company unveiled its 2024 travel trends report, combining a vast trove of first-party data with a global consumer survey of 20,000 travelers.

Nov 9, 2023 • Travel

The signals behind hotel AI recommendations - Cloudbeds reveals why branded hotels dominate AI results—and what independent properties must do to stay visible in a world beyond Google.

Jun 27, 2025 • Marketing

Google’s new travel AI features could drive major growth in search volume - According to analysts, the new AI enhancements boost user engagement and diversify queries, creating greater opportunities for monetization.

Apr 1, 2025 • Marketing

Expedia’s vision for AI with purpose - Chief Product Officer Shilpa Ranganathan champions intuitive, empathetic design to turn complex journeys into seamless experiences.

Jul 2, 2025 • Hospitality

Booking.com’s very expensive marketing piece of the pie - Booking Holdings spent around $6 billion on sales and marketing last year to attract just 15% of visitors to its platform.

Jun 23, 2023 • Hospitality

OTAs make huge inroads in attraction ticket sales - Visitor attractions have seen a dramatic shift in distribution, with OTAs more than doubling their share of bookings since 2019.

Feb 24, 2025 • Hospitality