Booking.com blames hotel, but customer isn't buying it - After sharing the ordeal online, hundreds responded they had experienced a similar situation in the past with Booking.com.

Mar 5, 2024 • Hospitality

Hotel distribution will get more complex - Tech giants like Apple and Amazon will use generative AI to analyze personal data on smartphones, offering more personalized travel recommendations than competitors.

Sep 27, 2024 • Hospitality

Accor's 2025 travel trend report - Accor's travel experts have conducted in-depth research to identify the key trends for 2025 and the top 20 trending destinations.

Nov 12, 2024 • Hospitality

Booking.com’s Traveller Review Awards 2025 - Based on more than 360 million verified customer reviews, these awards recognize travel partners that consistently deliver exceptional hospitality and service.

Jan 27, 2025 • Hospitality

Expedia’s vision for AI with purpose - Chief Product Officer Shilpa Ranganathan champions intuitive, empathetic design to turn complex journeys into seamless experiences.

Jul 2, 2025 • Hospitality

STR: Top hospitality industry challenges and strengths - The Hospitality Industry Sentiment survey is STR’s first longitudinal study of hotel and travel industry professionals.

Feb 20, 2023 • Hospitality

How "Operator" changed the travel shopping game - AI agents are reshaping the industry, making travel planning faster, cheaper, and more efficient.

Feb 6, 2025 • Travel

OTAs make huge inroads in attraction ticket sales - Visitor attractions have seen a dramatic shift in distribution, with OTAs more than doubling their share of bookings since 2019.

Feb 24, 2025 • Hospitality