The new era of guest service isn’t just coming - it’s already here - The future of guest engagement is predominantly informed by word-of-mouth marketing shared across digital mediums.

Jan 13, 2023 • Hospitality

Amex and Microsoft turn to AI for expense reports - The initial solution will leverage machine learning and AI to automate expense reporting and approvals.

Feb 13, 2023 • Travel

Tripadvisor makes senior appointments to deliver media marketplace vision - Company hires former Airbnb 'visionary' Sanjay Rama to put travelers and partners at the heart of its business.

Feb 23, 2023 • Hospitality

Analysts say hotel fundamentals strong - Investors realize they were too negative when fundamentals are still fine.

Apr 26, 2023 • Hospitality

How Egencia is helping Amex GBT win small business customers - The company's aim is to lessen the hassle that small businesses experience when transitioning to a managed travel program.

Jul 12, 2023 • Travel

U.S. travel agencies reach record airfare sales in 2025 - Strong international demand and late domestic recovery signal momentum heading into 2026.

Jan 19, 2026 • Travel

Food aesthetics and the influencer effect on restaurants - How social media visibility is reshaping customer mix, competitiveness, and profitability in the dining sector.

Feb 19, 2026 • Marketing

Airbnb plans AI-native overhaul of search and support - The company is repositioning its app around large language models to deepen personalization, automate service, and reshape discovery.

Feb 23, 2026 • Hospitality