Gen Z abandons cash, reshaping how guests pay - Mobile-first payments change expectations for checkout, trust, and spending in hospitality.

Jan 6, 2026 • Hospitality

The quiet gold rush in online travel - Why banks, airlines, and retailers are now the biggest growth engine for online travel giants.

Sep 16, 2025 • Hospitality

Six layers, one hub — the minimum stack for the new PMS era - What an independent 100-room hotel actually needs to compete in the agentic commerce era.

May 12, 2026 • Hospitality

Hotel information is broken — and so is discovery - Google says AI is responsible for the decline in generic hotel search. The data points somewhere else..

May 14, 2026 • Hospitality

Expedia shifts from all-in-one AI chatbots to specialized travel agents - The company’s evolving AI strategy highlights a broader industry realization: travelers may prefer focused AI assistance over fully autonomous trip-planning experiences.

May 20, 2026 • Hospitality

Tourism and hospitality are on a journey of disruption, says McKinsey - Shifting source markets and destinations, growing demand for experiential and luxury travel, and innovative business strategies are all combining to dramatically alter the industry landscape.

May 30, 2024 • Travel

The best hotels don’t sell rooms - they sell stories - The most valuable asset for a hotel is its story, and the future of hospitality belongs not to those competing on price but to those competing on meaning.

Mar 14, 2025 • Hospitality

Top OTAs by market cap 2023 - As of September 2023, Booking Holdings was the online travel company with the highest market cap worldwide.

Feb 27, 2024 • Hospitality