U.S. hotel guest satisfaction scores up - Hotel management companies have started making serious investments in renovations, maintenance and staffing.

Sep 13, 2023 • Hospitality

Hotels need to think local - Get this right and guests no longer feel like they’re staying in a hotel; they feel like they’re living in the area temporarily (which is what they want).

Apr 15, 2024 • Hospitality

Booking Holdings falls behind in 2025 - The travel industry undergoes a shift in competitive dynamics as technology and regulation redefine established models.

Jan 6, 2026 • Hospitality

New York is too expensive to even visit - The city has cracked down on hotel construction and short-term rentals, with predictable results.

Nov 3, 2023 • Hospitality

U.S. lawmakers scrutinize AI pricing practices in online travel - Growing concerns about personalized “surveillance pricing” could reshape transparency and regulation in travel platforms.

Mar 9, 2026 • Hospitality

Why we travel now: the floor moved - Demographics, remote work, and new source markets — why travel demand reset permanently upward.

Apr 10, 2026 • Hospitality

Business travel may fully recover in 2024 - Corporate travel remains below 2019 levels, but airlines and hotels see a steady recovery.

Mar 18, 2024 • Travel

Hotel guests want investments in experience, but ROI can be hard to track - Staffing, focus on satisfaction lead to complicated math.

Jul 23, 2024 • Hospitality