The AI dreams of Booking.com - AI may transform the industry, but it is unlikely to completely replace human travel advisors as long as travelers value human expertise and relationships.

Dec 4, 2024 • Hospitality

Hyatt sees booking gains from AI search, launches ChatGPT app - Hotel groups accelerate ai adoption while weighing long-term impacts on distribution and direct bookings.

Feb 13, 2026 •

Hotels.com faces backlash for rewards program changes - For die-hard Hotels.com fans, Expedia's One Key rewards program is a step down from the booking site’s previous rewards model.

Aug 1, 2023 • Hospitality

Cornell study shows tax reform could boost hospitality investment - The U.S. Tax Relief Act of 2024, could offer significant tax breaks for hotels, spurring investment in renovations and upgrades.

Apr 4, 2024 • Hospitality

Hotel experts predict demand shifts - There’s been a disruption in travel patterns, and the post-pandemic world is reconfiguring what normal is like remote work and the ability to extend business trips.

Feb 28, 2024 • Hospitality

Marriott lowers forecast for 2024 - The company lowered its 2024 room revenue growth forecast, citing weaker domestic travel demand in China and North America.

Aug 1, 2024 • Hospitality

Travelers see digital wallets as essential - Enhanced payment methods can streamline operations and improve the customer and employee experience.

Sep 26, 2024 • Hospitality

Global hoteliers weigh in on AI - Artificial Intelligence (AI) is reshaping the hospitality industry, with 73% of hoteliers expecting a significant or transformative impact.

Jan 21, 2025 • Hospitality