Hotels.com faces backlash for rewards program changes - For die-hard Hotels.com fans, Expedia's One Key rewards program is a step down from the booking site’s previous rewards model.

Aug 1, 2023 • Hospitality

Marriott is not just selling rooms anymore - The company wants to use AI to reinvent itself as a travel retailer, allowing customers to create experiences similar to what they do today when booking an airline ticket.

Jun 5, 2024 • Hospitality

Apaleo adds chat-based copilot for hotel operations - Staff can check arrivals, extend stays, assign rooms, plan housekeeping, resolve overbookings without switching systems.

Apr 8, 2026 • Hospitality

SiteMinder's second act - Punished by the market as a maturing app, SiteMinder used a rival's product launch to bet on becoming the infrastructure beneath every hotel operating system.

Jun 4, 2026 • Hospitality

Say goodbye to daily hotel room cleaning - The pandemic put a pause on many hotels’ guaranteed once-a-day cleanings. Now many of them are making the change permanent, even saying guests prefer it.

Mar 27, 2023 • Hospitality

US hotels navigate an uncertain second half of 2025 - Slowing deals, shifting traveler habits, and shrinking margins test the resilience of the hospitality sector.

Jun 11, 2025 • Hospitality

Tripadvisor’s turning point - Why Starboard Value is betting on Tripadvisor’s shift from struggling hotel meta-search to fast-growing marketplaces like Viator and TheFork.

Jul 9, 2025 • Hospitality

Design Hotels' inaugural annual trend report - In-depth insights, interviews and case studies, the Further Forecast uncovers six key trends shaping travel and culture for 2024 and beyond.

Oct 16, 2023 • Hospitality