The role of the hotel managing director is being redefined - Hospitality is moving away from layered management structures toward leaner organizations where senior leaders stay closely connected to operations, labor and financial performance.

May 6, 2026 • Hospitality

Visa is now a travel platform, and the hotel is the one thing it didn't build for - Visa Destinations went live in 10 cities with direct deals for the Louvre, Disneyland Paris and Printemps — and for hotels, a link to the collection it already had.

Jun 30, 2026 • Hospitality

An independent has three ways into the AI booking channel. Two of them are somebody else's. - The chains and the OTAs are already inside Google's test. An independent buys in on a net rate, an agent commission, or a franchise fee..

Aug 26, 2026 • Hospitality

Define your hotel before AI does it for you - Why every hotel needs an Authority Page in 2026 — and the risks of leaving your identity to machine interpretation.

Nov 19, 2025 • Marketing

Hotels reposition as social hubs to drive recurring revenue - Hospitality shifts from room-based revenue to community, membership, and year-round engagement.

Apr 16, 2026 • Hospitality

Personalisation and wellbeing emerge as new revenue levers for hoteliers - Hotels that reduce friction and align with guest wellbeing expectations can unlock incremental revenue and strengthen demand in an AI-driven market.

Apr 17, 2026 • Hospitality

AI is confidently wrong about your hotel, and the guest arrives believing it - AI gets the basic facts about your hotel right and the current ones wrong — and the current ones are what shape a stay. The guest believes both, and your front desk pays the difference..

Jul 9, 2026 • Hospitality

Net-zero hotels realistic, but industry 'too fragmented' for global pledge - Certification key to a more sustainable future, as less than 1% of hotels worldwide certified by GSTC standards.

Jul 26, 2023 • Hospitality