How U.S. hotels are failing their customers - Impersonal hotel chains, terrible service and too much smart tech – US hotels are letting their customers down.

Dec 13, 2023 • Hospitality

Holiday disruption at US hotels as 10,000 workers strike - Dozens of U.S. hotels faced disruptions during Monday's busy Labor Day public holiday as over 10,000 workers went on strike after contract talks stalled.

Sep 3, 2024 • Hospitality

Travel advisors navigate a year of extremes - Luxury last-minute trips and far-in-advance planning define a volatile 2025 travel landscape.

Jun 17, 2025 • Travel

AI is doing to hotel websites what Booking.com did twenty years ago - How large language models risk turning hotel websites into invisible back-end data sources — and what hoteliers can do about it.

Oct 20, 2025 • Hospitality

Tailor-made touch or digital efficiency? - The strategies, technologies and trends impacting leisure travel advisors in the recovery and beyond.

Jun 21, 2023 • Hospitality

What’s hot - or not - in social media marketing for hotels? - HSMAI's Marketing Advisory Board shares key statistics and gathered insights on how hoteliers are marketing on the social media landscape today.

Jun 23, 2023 • Marketing

CitizenM has its expansion strategy down to a science - Efficiency is the name of the game in many ways for the "affordable luxury lifestyle" brand.

Jun 26, 2023 • Hospitality

Why doesn't Airbnb has a loyalty program? - The short-term rental company has hinted at adding its own reward system in the past, but now finds itself behind a competitor.

Jul 21, 2023 • Hospitality