Expedia shifts from all-in-one AI chatbots to specialized travel agents - The company’s evolving AI strategy highlights a broader industry realization: travelers may prefer focused AI assistance over fully autonomous trip-planning experiences.

May 20, 2026 • Hospitality

Instagram is making you a worse tourist - People are likely to act more hedonistically while on vacation, as they look to social media for proof of how others behave.

Sep 5, 2023 • Travel

ITB China 2025 spotlights key travel trends - From Gen Z travelers to AI-driven bookings, China’s evolving travel market takes center stage at Asia’s leading tourism trade show.

May 13, 2025 • Travel

The future of wellness economy: five dimensions shaping hotel strategy - Why evolving guest expectations around wellness are redefining hospitality experiences and revenue models.

Nov 26, 2025 • Hospitality

Net-zero hotels realistic, but industry 'too fragmented' for global pledge - Certification key to a more sustainable future, as less than 1% of hotels worldwide certified by GSTC standards.

Jul 26, 2023 • Hospitality

Independent hotels need a chance to compete - Each year hotels pay more than $50 billion to OTAs like Expedia and Bookings, which control 90 percent of the online hotel marketplace.

Feb 26, 2024 • Hospitality

Spain's watchdog fines Booking.com €413 million - The country’s competition watchdog fined Booking.com a record 413 million euros for "abusing its dominant position" over the past five years.

Jul 31, 2024 • Hospitality

Building a profitable hotel distribution strategy - Guest lifetime value and ease of booking early in the booking process key factors in hotel distribution strategies.

Aug 27, 2024 • Hospitality