AI-driven personalization in hospitality - AI is no longer a future trend - it’s here, and hotels must act now to harness its potential for delivering next-level guest experiences.

Feb 7, 2025 • Hospitality

When OTAs become marketplaces - As Airbnb and Booking.com move into high-margin services, hotels risk losing control—unless they rethink distribution, partnerships, and guest experience.

Jun 10, 2025 • Hospitality

Your revenue recovered. Your profit didn't. - Five years of rate growth masked a structural cost problem. In 2026, there's nowhere left to hide.

Mar 30, 2026 • Hospitality

For hotels, segmentation is key - Looking at segmentation isn't just about recognizing trends; it's also essential because it serves as primary strategy for enhancing profitability.

Mar 11, 2024 • Hospitality

Delta Expects $500 million hit from CrowdStrike outage - The airline is now preparing for litigation and potential claims against CrowdStrike as it attempts to recover from the outage.

Aug 1, 2024 • Travel

2024 Hospitality: Embracing the digital marketing wave - What are the technology investment plans of today’s hoteliers and what sort of role does digital marketing play in their planned tech spending?.

Aug 8, 2024 • Hospitality

Booking.com says typos exposing trip details aren’t a bug - A Booking.com user discovered a significant privacy issue stemming from email typos when booking vacation travel.

Dec 9, 2024 • Hospitality

The importance of digital keys in Apple Wallet for Hotels - Digital keys integrated into Apple Wallet are revolutionizing the hospitality industry, offering unparalleled convenience and a seamless guest experience.

Dec 13, 2024 • Hospitality