Crafting the ultimate tech-enhanced guest experience

The overarching goal is to future-proof your organization whilst improving the guest and staff experiences

Jan 11, 2024

Technology is redefining every touchpoint of the guest journey, from automated check-ins to AI-powered concierge services. The goal? To create a seamless, efficient, personalized experience that resonates with the modern traveler.

Key takeaways

  • Review your tech stack: Look to implement advanced technologies that enhance guest and staff experiences;
  • Guest customization: Provide technology-driven personalization, like self-check-in & in-room controls via guests’ smartphones, for a unique experience;
  • Long-term tech strategy: Focus on adapting modern technologies and trends, ensuring these evolve in line with future guest expectations and industry standards.

Get the full story at Shiji

Related must-reads


Get our Daily Brief in your inbox

Consumers are changing the face of hospitality - from online shopping to personalized guest journeys and digitalized guest experiences ...
we've got you covered.

By submitting this form, you agree to receive email communication from and its partners.