Crafting the ultimate tech-enhanced guest experience
The overarching goal is to future-proof your organization whilst improving the guest and staff experiences
Technology is redefining every touchpoint of the guest journey, from automated check-ins to AI-powered concierge services. The goal? To create a seamless, efficient, personalized experience that resonates with the modern traveler.
Key takeaways
- Review your tech stack: Look to implement advanced technologies that enhance guest and staff experiences;
- Guest customization: Provide technology-driven personalization, like self-check-in & in-room controls via guests’ smartphones, for a unique experience;
- Long-term tech strategy: Focus on adapting modern technologies and trends, ensuring these evolve in line with future guest expectations and industry standards.
Get the full story at Shiji