Hospitality lessons from a Michelin-star restaurateur

Hospitality is about relationships. Being intentional in pursuit of those relationships is everything

Jan 11, 2023

Eleven Madison Park cofounder Will Guidara explains why a hospitality economy is on the horizon and shares the “unreasonable” strategies that he has used to lead restaurants to the top of their game.

Key takeaways

  • Take what you do seriously, but don’t take yourself too seriously;
  • Don't let your self-imposed standards stand in the way of giving people the thing they actually want;
  • Acknowledging your mistake is a pretty cool way to handle those moments where you weren’t the best version of yourself.

Get the full story at McKinsey

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