Hoteliers must prioritize the guest experience through technological unity
The transition from a transaction-oriented to a guest-centric model is not just a shift in technology – it’s a renaissance in hospitality
Despite three decades, the core functionality of PMS has remained largely unchanged. While interfaces have evolved, the underlying processes have not, posing a significant roadblock to efficiency and personalization.
Key takeaways
- PMS may be the nerve center of on-site operations, yet the broader technological landscape of a hotel comprises numerous systems, all purporting to enhance the guest experience;
- The conceptual framework for a guest-centric IT solution is straightforward: all systems along the customer journey must either utilize or synchronize with the central profile;
- The future of hospitality is not just about meeting expectations; it’s about exceeding them through intelligent, integrated, and guest-focused technology.
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