How Chatlyn wants to become the AI brain of hotel operations

With multilingual automation and deep PMS integration, the Vienna-based startup aims to fix fragmented guest communication and unlock new revenue for hotels worldwide

Vienna-based hotel-tech startup Chatlyn has secured €8 million (~$9 million) in a Series A funding round to further develop its AI-driven communication platform—branded as the "AI brain for hotels." The investment, led by Smedvig Ventures and bolstered by prominent angels and an Austrian innovation grant, will help the company unify and automate guest interactions across multiple channels, boosting both service quality and revenue opportunities for hotels worldwide .

Key takeaways

• Mission & vision: Positioned as the “AI brain for hotels,” Chatlyn aims to centralize and automate operations—covering front desk, reservations, marketing, and guest services—by handling multilingual guest communications and boosting revenue through improved response times.
• Pain point addressed: Global hotel industry reportedly loses around €10 billion per year due to fragmented communication across 8–12 platforms—like WhatsApp, email, web chat, booking portals, and social media—leading to missed inquiries and inefficient staff workflows.
• Technology & capabilities: Chatlyn integrates 10+ messaging channels, real-time translation in 35+ languages, and connects with 20+ property management systems (e.g., Oracle Opera, Apaleo, Mews). Offers an AI-powered visual web chat, automated responses (handling 70%+ guest inquiries instantly), and achieves a 98% message open rate on WhatsApp compared to traditional email (~20%).
• Customer & market reach: Since its late‑2022 launch, Chatlyn serves over 1,000 properties in 30 countries, including luxury brands like InterContinental Vienna, St. Regis Mauritius, and Singer Palace Rome.
• Use case highlight: InterContinental Vienna reports that Chatlyn handles over 70% of guest inquiries automatically, giving staff more time for in-person guest service .

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