Japanese hotels sue Booking.com over payment failure

As the OTA faces reports of payment failures in Europe and Asia, some Japanese hoteliers are planning to file a class-action lawsuit against the company

Oct 16, 2023

Hotel owners say that over the past few months, Booking.com has failed to promptly transfer customer payments to the hotels, essentially leaving hotel bills unpaid for days or even months.

In a group chat with hoteliers struggling with the issue, other hotel owners have shared that they are on the verge of bankruptcy or that they haven’t been able to pay their employees for three months.

Booking.com issued a statement on their website last week, apologizing for “updates to their payment system” causing issues for some of their partners. The statement was released following reports about the possibility of a class-action lawsuit against the company.

Get the full story at The Japan Times

Related must-reads


Get our Daily Brief in your inbox

Consumers are changing the face of hospitality - from online shopping to personalized guest journeys and digitalized guest experiences ...
we've got you covered.

By submitting this form, you agree to receive email communication from Hospitality.today and its partners.