Texas sues Booking.com

The lawsuit claims the OTA leaves mandatory fees out of the prices it advertises, presenting falsely lower rates to prospective guests

Aug 11, 2023

The suit includes images of Booking.com as a user searches for a hotel room in San Antonio. It shows the rate listed on the website for a room at the JW Marriott Hill Country Resort & Spa is $409, but once the user clicks through to make a reservation, the rate jumps to just over $546. The increase is due to a mandatory $56 fee charged by the hotel, plus $81 in taxes, according to the complaint.

Get the full story at Bloomberg

Related must-reads


Get our Daily Brief in your inbox

Consumers are changing the face of hospitality - from online shopping to personalized guest journeys and digitalized guest experiences ...
we've got you covered.

By submitting this form, you agree to receive email communication from Hospitality.today and its partners.